Press down on any ink cartridge that is higher than the others to firmly snap the ink cartridge into its slot.įigure : Pressing down on the unseated ink cartridge Move your finger along the top of the ink cartridges to check for any unseated ink cartridges in the carriage. If the icons do not match, remove the ink cartridge and insert it in the correct slot.įigure : Check the color-coded icons on the cartridges and carriage slot Make sure the color-coded icon on each ink cartridge label matches the color-coded icon on the carriage slot. If the scanner lid is open, the ink cartridge access door does not open.įigure : Opening the ink cartridge access door The carriage moves to the left side of the printer. Make sure the ink cartridges are correctly seated in the carriage. Make sure the ink cartridges are inserted correctly Wait until the printer is idle and silent before you proceed. Turn on the printer, if it does not automatically turn on. Reconnect the power cord to the rear of the printer. HP recommends connecting the printer power cord directly to the wall outlet. Plug the power cord back into the wall outlet. Unplug the power cord from the wall outlet. With the printer turned on, disconnect the power cord from the rear of the printer. Wait until the printer is idle and silent before you continue. Turn the printer on, if it is not already on. If you still cannot print or if you are not able to dismiss the error message, reset the printer. You might have to dismiss the message every time you print. The printer continues with the print job. However, there are few more troubleshooting steps left, please try those and let me know how it goes.Ĭlick or press No, OK, or Continue to dismiss the message. You did a Marvelous job by trying out the steps by yourself. I understand you have issues using refilled ink cartridges on your printer.ĭid you make any changes to your printer?Īre you using a compatible ink cartridge on your printer?Īs you mentioned you have issues using refilled ink cartridges on your printer.
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